Dear customers,
To provide better financial products and services, we will upgrade our systems on April 14th, 2024(Beijing time). During the period of upgrade, Personal Online Banking, Mobile Banking and Telephone Banking will be suspended as the following table:
| Region |
Service type |
Period of suspension (Beijing time) |
| Asia-Pacific1 |
Personal Online Banking/
Mobile Banking |
02:00-04:40, April 14th |
| Europe & Africa2 |
| America3 |
| Asia-Pacific |
Telephone Banking |
Self-service: 02:15-04:55, April 14th |
| Europe & Africa |
Self-service: 08:55-11:35, April 14th |
| America |
Self-service: 14:55-17:35, April 14th |
We will make efforts to shorten the suspension period. If the suspension is shorter than that mentioned above, all the transactions through Personal Online Banking, Mobile Banking or Telephone Banking submitted by customer will be valid.
We apologize for any inconvenience arising from the system upgrade. For any questions, please dial our local hotline or visit our bank outlets.
Bank of China Limited
April 10th,2024
1Asia-Pacific：Singapore Branch, Tokyo Branch, Seoul Branch, Bank of China (Thai) Public Company Limited, Bank of China (Malaysia) Berhad, Bank of China (Australia) Limited, Ho Chi Minh City Branch, Manila Branch, Jakarta Branch, Phnom Penh Branch, Bank of China (New Zealand) Limited, Vientiane Branch, Karachi Branch,Colombo Branch
2Europe-Africa：Bank of China (UK) Limited, Milan Branch, Johannesburg Branch, Bank of China (Zambia) Limited, Bank of China (Hungary) Close Ltd., Paris Branch, Frankfurt Branch, Bank of China (Luxembourg) S.A., BOC (Luxembourg) Rotterdam Branch, BOC (Luxembourg) Brussels Branch, Poland Branch, Stockholm Branch, Lisbon Branch
3America：Bank of China(Canada) , Panama Branch
